In many ways, the level of communication in an organization portrays its culture to the public and so affects popularity of its brand. Therefore, it would be unfortunate for a company to utterly neglect workplace communication training for its staff. On the same breadth, a firm should have clear policies on communicating critical issues and should limit access to information on a need-to-know basis.
The key is to make sure information lands to the right professional. One of the basic points about communication in the workplace is email etiquette. Many organizations create work email addresses for their employees to allow smooth flow of information that affects their daily duties. Unfortunately, not all companies train their employees on the right ways to use such a communication tool. As a result, many end up misusing their work email accounts and can risk credibility as well as information security of their organization. This makes it necessary for any organization to train their staff on the right ways to use such a tool.
For instance, there is need to keep professional every form of message send via emails. This involves the subject and language too. At the same time, the content should be directed to the right person who can handle such information depending on their rank. Others, any emails with unclear information or send to unintended people will only serve as distraction and hindrance to work productivity.
For those writing emails to people outside the organization, let your address have proper details that include your work contacts and company logo. The recipient will use such to contact you if necessary. Besides, use of company logo and other details in your signature could help strengthen your brand.
When communicating to the public or issuing press statements, the company should appoint a specific person to do so. Many firms prefer setting up a corporate affairs department to handle such tasks. This is very important in maintaining the image of the firm. Not every staff should be allowed to speak for the company as this will create confusion as well as convey inaccurate information especially from miss-informed employees.
Another commonly misused tool of communication at workplace is the telephone. It is not surprising for employees to lack proper telephone etiquette. Unfortunately, this is very annoying especially to customers and can work against the popularity of the firm. Some people leaving their telephones unattended to with no one to pick the incoming calls. Others simply ignore calls and continue with their business as usual.
Any successful company today would embrace responsive culture. People are looking for effective and timely solutions to their needs. Only a business that can offer such to its clients will survive the competition in the market today. Make use of technology to meet your customer needs any time of the day. Always offer the right assistance with telephones even when the call was not directed to you.
Face to face communication among staff members must be maintained at professional standards. Rude and inappropriate language must never be allowed at the workplace. The best way to do this is to have a detailed employee code of conduct which all employees must adhere to without compromise.
The key is to make sure information lands to the right professional. One of the basic points about communication in the workplace is email etiquette. Many organizations create work email addresses for their employees to allow smooth flow of information that affects their daily duties. Unfortunately, not all companies train their employees on the right ways to use such a communication tool. As a result, many end up misusing their work email accounts and can risk credibility as well as information security of their organization. This makes it necessary for any organization to train their staff on the right ways to use such a tool.
For instance, there is need to keep professional every form of message send via emails. This involves the subject and language too. At the same time, the content should be directed to the right person who can handle such information depending on their rank. Others, any emails with unclear information or send to unintended people will only serve as distraction and hindrance to work productivity.
For those writing emails to people outside the organization, let your address have proper details that include your work contacts and company logo. The recipient will use such to contact you if necessary. Besides, use of company logo and other details in your signature could help strengthen your brand.
When communicating to the public or issuing press statements, the company should appoint a specific person to do so. Many firms prefer setting up a corporate affairs department to handle such tasks. This is very important in maintaining the image of the firm. Not every staff should be allowed to speak for the company as this will create confusion as well as convey inaccurate information especially from miss-informed employees.
Another commonly misused tool of communication at workplace is the telephone. It is not surprising for employees to lack proper telephone etiquette. Unfortunately, this is very annoying especially to customers and can work against the popularity of the firm. Some people leaving their telephones unattended to with no one to pick the incoming calls. Others simply ignore calls and continue with their business as usual.
Any successful company today would embrace responsive culture. People are looking for effective and timely solutions to their needs. Only a business that can offer such to its clients will survive the competition in the market today. Make use of technology to meet your customer needs any time of the day. Always offer the right assistance with telephones even when the call was not directed to you.
Face to face communication among staff members must be maintained at professional standards. Rude and inappropriate language must never be allowed at the workplace. The best way to do this is to have a detailed employee code of conduct which all employees must adhere to without compromise.
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